How often do customers come back because of how awesome they felt or because of the timely information they received or the offer you sent pulled them to your store.
Communication using social media like Facebook, Twitter, Google plus are great ways to share your information as a business but would you know if people read it on time or if at all they read it?
You can read and reply to SMS at a time and pace convenient for you, it could not just entice them to react/ respond faster but also can be an amazing way to be informed without having to open any application.
Whether you are confirming an appointment, notifying a package dispatch or simply following up a sale; be subtle. Here are a few tips on how to get the best response through your SMS communication channel.
An invitation with the customers name would not just make him feel special but also makes an impact on the customer that they are important. This will help in building a trust in you and your brand. SMSCountry’s SMS Excel plugin tool provides you with this personalization feature, which means in a single click you can send thousands of personalized messages.
Let the customers reply back:
Communication is a two-way thing. Give your customers a chance to reply in a way that’s quick and convenient for them. Having a “Missed Call” number in your marketing message will help your customers to respond back without having to spend any money.
“Confirm a package delivery, spa appointment or airline ticket purchase with a text message. Not everyone wants to log into their emails and find that confirmation amongst all the spam emails, this way that all important information is available to them instantly and effortlessly.” SMSCountry’s API are an easy way to automate and send information immediately.